Frequently Asked Questions

How do I update my information?2021-03-30T11:02:06+00:00

If your personal information changes, you can update or correct it in your account settings by logging into your account at www.Ruptok.com.

We will retain your information for as long as your account is active or as needed to provide you the Ruptok Services. If you wish to close your account or request that we no longer use your information to provide you the Ruptok Services, contact us at contact@ruptok.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our terms and conditions.

What security precautions does Ruptok take to protect me?2021-03-30T10:59:42+00:00

We have security measures in place to protect your personal information, including the use of industry-standard data encryption technology and internal policies and restrictions regarding the storage of and access to your personal information. Please note that no data transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure.

How do I opt-out of receiving promotional emails from Ruptok?2021-03-30T10:59:01+00:00

If you prefer not to receive promotional emails from Ruptok, click on the unsubscribe link at the bottom of any promotional email that we send you to remove your email address from future promotional email campaigns. If you have difficulty with the unsubscribe process, contact us at privacy@Ruptok.com.

What grounds can I request a gold loan for?2021-03-30T10:57:36+00:00

You can use the loan amount to suit any need that does not entail illegal activities, money laundering, terrorism, or any other activity prohibited by law.

Are all gold items accepted?2021-03-30T10:56:58+00:00

No. We accept only gold jewelry. For example, we do not accept gold coins and gold bars. Only Jewellery of 18 carats and above is accepted, subject to valuation reports.

Can I mortgage anything other than gold?2021-03-30T10:56:18+00:00

No. We accept only gold jewelry. We do not accept gold coins and bars.

What KYC documents do I need to submit to take a gold loan?2021-03-30T10:55:56+00:00

We need the following ID Proofs:
(a).Aadhaar Card
(b).PAN Card Voter ID, Passport & Driving License are also accepted.
Any 1 of the following Address Proofs (Local Address only):
(a).Aadhaar Card
(b).Voter ID
(d). Driving License
(e).Utility Bill / Lease Agreement of local address (Phone / Gas / Electricity / Water /
Broadband etc.) supported by any one of the above.

How do I take a gold loan from Ruptok?2021-03-30T10:52:34+00:00

You can raise the request by contacting us below. Once we receive your request, our trained loan managers will reach your place at the scheduled time. The executive will value the jewels in front of you and do the formalities. Please note that the loan manager will leave only once the loan amount is transferred to your bank account.

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